Frequently Asked Questions (FAQ)

General Questions

Q: How can I check the status of my order?
A: As soon as your order is placed, you will receive a confirmation email containing tracking details so you can monitor your package's progress every step of the way.

Q: Can I modify or cancel my order after it has been placed?
A: We are only able to update orders that have not yet entered processing or fulfillment. Once your order status reaches "Preparing for Shipping," "Shipped," or "Delivered," no changes or cancellations can be made.

Payment & Billing

Q: What payment options do you accept?
A: We offer two secure primary payment gateways:

• PayPal: Revolttribe supports PayPal payments, allowing you to pay using Visa, MasterCard, American Express, or Discover.
• Direct Credit/Debit Card: We directly process major credit and debit cards, including Visa, MasterCard, American Express, and Discover, through our secure checkout.

Q: Which currency will I be charged in?
A: All transactions on Revolttribe are processed in USD. If your credit or debit card operates in a different currency, your card issuer will automatically apply the current foreign conversion rate upon checkout.

Q: Do you support flexible split payments or installment options?
A: Yes, we support 3-part installment payment options at checkout for eligible transactions.

Shipping & Logistics

Q: Which regions do you ship to?
A: We offer worldwide shipping covering North & Central America, Europe, Asia, and Oceania. All regions support payment via PayPal and credit cards.

Q: How long will it take to ship my package?
A: Orders typically require an average processing window of 3 to 7 business days before dispatch. Total shipping duration varies depending on the specific delivery option selected during checkout.

Q: How do I track my order once dispatched?
A: Following dispatch, a shipping confirmation notification with an active tracking link will be emailed to you immediately.

Q: What happens if I am away when delivery is attempted?
A: Depending on local carrier protocols in your destination country, a re-delivery attempt will usually be scheduled for the following business day, or the carrier will reach out to organize a convenient drop-off. In certain areas, you may need to collect your package from your local postal office.

Returns, Exchanges & Refunds

Q: What is your return policy eligibility?
A: We accept returns provided the following criteria are met:

• The product was purchased directly from the Revolttribe online store.
• The item remains unworn, unwashed, and in its original, unused condition.
• The return or exchange request is submitted within 14 calendar days of order delivery.
  To initiate a request, please contact our support staff.

Q: Can I exchange an item for a different size or style?
A: Yes, item exchanges follow the same policy and 14-day window as standard returns. Please specify the desired replacement item when communicating with our support team during the return setup.

Q: Are return shipping fees covered by Revolttribe?
A: To start a return, contact our support team to request a Return Authorization and return address. Items must be safely packaged in their original condition alongside proof of purchase.
Return shipping costs are complimentary under specific conditions (e.g., defective or incorrect items sent by Revolttribe). If a return is requested for personal reasons unrelated to a brand error, the cost of return shipping will be deducted from your final refund amount.

Q: How long does refund and return processing take?
A: Returned shipments are inspected and confirmed within 14 days of arriving at our warehouse facility. Once approved, your reimbursement, store credit, or replacement order will be issued within 14 days of inspection approval.

Still have unanswered questions? Feel free to reach out directly to our Customer Care Team at service@revolttribe.com.